For most of modern business history, the supply chain operated on a comforting fiction: that the world is stable, that suppliers deliver on time, that demand follows last year’s pattern, and…
Every package, every pallet, every delivery truck on the road represents a decision, or rather, a vast cascade of decisions. Which vehicle carries which load. In what sequence the stops are made…
The claim is the moment of truth in insurance. Everything before it, the marketing, the underwriting, the premiums, the policy documents, is a promise. The claim is when the promise is tested. And for…
Underwriting is the original act of insurance. Before claims, before premiums, before policies, there is the fundamental question on which the entire industry rests: how risky is this person, this…
Underwriting is the original act of insurance. Before claims, before premiums, before policies, there is the fundamental question on which the entire industry rests: how risky is this person, this…
Brand loyalty, as a concept, is in trouble, and most retailers know it even if they would rather not say so out loud. The customer who shopped at the same store for twenty years out of habit and…
There is a peculiar truth at the heart of retail economics that most consumers never see and many retailers prefer not to discuss: the single largest controllable drain on retail profitability is not…
Insurance, in its foundational logic, has always been a bet about the future. Payers collect premiums today against the probability of claims tomorrow. The entire business model depends on the…
There is a number that should disturb every executive in the healthcare payer industry: approximately a quarter of every dollar spent on healthcare in the United States goes not to treatment…